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FINAL_TW-AVATAR_250X250 (4)Thanks to everyone who voted in December to choose which charity would receive $10,000 in celebration of the record Express reached in 2011 of 3 million hours worked by associates in just one week. The charity that received the most votes was Children’s Miracle Network.

Since 1983, Children’s Miracle Network Hospitals have been working to help as many children as possible by raising funds for children’s hospitals in local communities throughout North America. This donation – made in honor of Express franchisees, and their customers and associates – will help Children’s Miracle Network Hospitals fund state-of-the-art equipment, breakthrough research, and care for millions of kids in 170 hospitals.

We’d also like to thank Big Brothers Big Sisters and Habitat for Humanity for participating and for the work these organizations do to change lives across North America and the world.

To learn more about Express’ recent milestone, visit www.expresspros.com/3million.



Solutions and Excuses

86800697All organizations and individuals have unique cultures and different methods of working toward accomplishing tasks. There is no right or wrong way to undertake a project, but people and organizations can be divided into two distinct categories that greatly affect their potential for success.

There are people who find solutions, and there are people who find excuses.

I am reminded of the great quote Ted Kennedy gave as a part of his brother Robert Kennedy’s memorial service. Senator Kennedy shared that his brother Bobby was fond of saying, “Some men see things as they are and ask why. I dream things that never were and ask why not.”
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PRD11RL_QUICK-TIPS_FIt’s that time again – time to ponder the year ahead, plan what you want to accomplish, and decide what you want to change. Millions of people across the world make new years’ resolutions, but according to psychologists, 75% of people who make resolutions fail on their first attempt. That could be due in part to the fact that additional research has shown it takes 66 days for something to become an automatic habit. So, to help you keep your 2012 resolutions from falling by the wayside before you even flip the calendar to February, try these five tips.

Write It Down
It’s common knowledge that actually writing out your goals gives you a much better chance of succeeding. Simply thinking of them and filing them away in your head isn’t enough of an incentive or reminder to keep your goals top of mind. Having a visual cue will help you make your resolutions a regular habit.
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76766032We’re only a few days into the new year, and by now you should be taking your first steps toward achieving your goals for 2012. While some of the most common resolutions involve shedding a few pounds, quitting a bad habit, or spending more time with family, it’s also important to consider goals that will help you develop in your role as a leader. Every workplace is different and therefore every leader’s resolutions will be different, but here are a few ideas to help guide your goal-setting efforts.

Focus on employees
A company’s greatest asset is its employees, so it’s in a leader’s best interest to ensure their talent sticks around. Studies have shown that employees who are engaged in their companies are as much as 80% less likely to leave than disengaged employees. An investment in ensuring your business is positioned as a preferred employer in your market means you will be better prepared to not only keep your best and brightest, but also attract other top performers. From special perks to performance incentives, there are a multitude of strategies to consider to reward your workforce for a job well done and to maintain their commitment to the success of the company.
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PRD11RL_5THINGS_FHappy New Year! With the new year comes excitement and optimism. It’s a great time to look back at 2011 and see what things you may want to improve on for 2012. To start the year right, here are these five things to do this January.

Get Organized
Believe it or not, January is the national month to get organized. The reason it was set aside as such is that it’s usually on every person’s New Year’s resolutions list. Starting the year right gives you the confidence and drive to reach new heights. The best way to do this is by getting rid of the clutter that may be slowing you or your office down. Check your file cabinets for old or out-of-date materials that could be disposed of or sent to storage. While you’re at it, revamp the way your office files or saves important documents. Making sure everything is ready for business lends itself to – well, good business.
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With the start of a new year, we are looking forward to a brighter horizon than in years past. According to the U.S. Department of Commerce, the gross domestic product for 2011 rose at a rate of nearly 2%. Many economists are expecting about the same rate for 2012, avoiding another recession. In 2011, we saw the unemployment rate drop from 9.8% in November 2010 to 8.6% a year later. This trend may mean unemployment dropping below 7% in 2012.

What are you thinking 2012 will bring? Routine, recovery, or recession? Let us know by voting in this month’s poll.



The Good, the Bad, and the Bluth

94462271Television and movies offer us an “out” from the normal day-to-day grind. One of the first things many people do when they get off work is turn on the TV. It is a medium to help shed the scales we accrued during a long day filled with meetings, past-due projects, and the struggle of balancing employer/employee relationships. The most ironic aspect of TV and movies is they are supposed to help us forget about our lives for 30 minutes to an hour and a half, but shows often implement the work environment into their scripts. Due to this reoccurring theme, let’s take a look at a few bosses from TV and movies to see which pitfalls to avoid and certain aspects that may be beneficial.
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ks142593Think of the last time you conducted a conference call. Did everything go smoothly? Can you think of certain aspects that didn’t go well? When some people find themselves running a conference call, they are first hit with fear and pure, unadulterated stress. In some instances, a conference call is simply just a meeting over the phone or internet. But due to the irregularity of conference calls, a lot can go wrong if the appropriate steps aren’t taken. So before you set up your next conference call, try these tips to help you make the most of it.
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Creative Conflict

132067175One of the biggest challenges in a formal education is the struggle between creativity and conformity. Classroom educational experiences, by design, breed conformity. We are all taught to write, think, and process information the same way. While it is good to learn basic skills, conformity kills creativity.

Picasso said, “We are all born artists. The key is to remain an artist as we grow up.”

There needs to be some conformity in the way we learn the alphabet, but when you extend it to the creative writing process, you stifle the artist inside of each of us.
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98845179What would you give to never have a worker shortage or struggle with turnover? For your office to be filled with happy, engaged employees? To give your employees one day off and then have them back wanting to work the next day for another 364 days? The secrets to such a rosy employment picture may lie within the holiday songs you’ve been humming for the past month about the big man in red himself – Santa Claus.

“And he whistled, and shouted, and called them by name!”
– The Night Before Christmas

Just like reindeer, employees respond better and work harder when their leader maintains a personal connection with them. If you have hundreds of employees throughout multiple locations, it might not be realistic for you to recognize each one. However, you can still share words of praise and motivation. And, it’s perfectly reasonable for you to be able to remember your direct reports names, along with their dreams for the future and passions in life. Plus, the closer an employee is to their leader, the harder it will be for them to leave.
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