During a job seeker’s market, ensuring you hire the right candidates and retaining your new hires is more important than ever before. Several factors contribute to successful job placement, and employee satisfaction is high on the list. Employee satisfaction comes in many forms including, advancement opportunities, employee development, recognition, benefits, and the right job fit.
When sourcing your candidates, it’s wise to consider the caliber of the staffing company from which you glean your employees. One way to evaluate whether candidates are going to be a good fit before being placed at your company is knowing how the associates feel about working with their staffing agency. Express Employment Professionals is dedicated to providing a positive associate experience. In an effort to continually improve associate satisfaction, Express teamed up with a third-party company to survey associates across the U.S. and Canada. The positive feedback from this survey resulted in Express achieving the ClearlyRated 2019 Best of Staffing® Talent Award.
For the third consecutive year, Express Employment Professionals received the ClearlyRated’s (formerly Inavero) Best of Staffing® Talent Award, a designation fewer than 2% of staffing firms in North America can claim. Surveying workers across all industries, Express received a net promoter score of 50.9%, significantly higher than the 24% industry average. On average, associates working for Best of Staffing® Talent Award winning staffing firms are 1.7 times more likely to be completely satisfied with their employers.
Nothing speaks louder than honest feedback from our associates themselves. Here are some of the comments respondents provided through the survey.
“Dedicated service and attention to details. Honesty and integrity from the moment you walk through the door to when you leave the assignment. They treat people with respect and a smile as if they were family.” – Anonymous, Gainesville, FL
“Express Employment Professionals do a great job placing me on good assignments with good organizations. They are supportive and always do their best. They respond quickly to my questions and resolve work-related issues in a professional and timely manner. Also, they have diverse employment solutions and there are always new opportunities.” – Haider, A., Halifax, Nova Scotia
“Express consultants have always been very good at finding me placements that fit my experience and abilities. When I was just getting back into the workforce, they were able to find me part-time positions to get me going. They graduated to short-term full-time then longer-term full-time gradually. They seemed to know what I was capable of even if I didn’t think so. They have found me excellent placements where I can build and expand on what I already know and learn many new things in a variety of settings. I have always found everyone to be very helpful and friendly. They go over and above to resolve the few issues I have had (mainly with online timecards). I would not hesitate to recommend Express to anyone looking for work.” – Anonymous, Guelph, ON
“Every single person at Express Employment Professionals has been so helpful, it is hard to put it into words. Not only have they have been professional and proficient, but also friendly, approachable, and flexible. They helped me find work swiftly and made the whole process easy and comfortable for me and they have been encouraging me the whole way, always available at a moment’s notice, ready to help in any way.” – Nat R., Birmingham, AL
Express Employment Professionals is honored to receive this award, but more importantly, knowing our associates have a positive and impactful experience with the service we provide is priceless. Express employed a record 566,000 people in 2018 and has a long-term goal of putting a million people to work annually.