On average, 60-70% of a company’s expenses can be labor related. That’s a hefty chunk. And with turnover costs ranging anywhere between 50-150% of an employee’s first year’s salary, it’s in a business’ best interest to develop strong hiring practices. Have you ever hired a new employee who seemed to be the perfect fit during the interview process only to realize they were less than ideal after starting work? It happens all the time in businesses across all industries. A well trained hiring manager is vital to separating top job candidates from the ones who will only end up bringing productivity down. Unfortunately, it’s a step that too many companies never consider.
So, in this month’s poll question, we want to know what are the most difficult attributes to assess during an interview?
In my experience, I believe that the quality of “humility” is the most important quality to look for when hiring a candidate. Humility is also a key quality for successful leadership.
Determining the genuineness of a candidate’s humility during an interview can be difficult, but when doing candidate reference checks, it is a quality we always ask about.
Finding candidates that have the guest service mindset is crucial in the hospitality field. To find great employees that have the empathy gene, that have a desire to make guests and customers happy, is hard to do!